Making sure your privacy is protected
I want to share by art with you, but when you come onto my website, purchase any of my products, you will be providing some personal information to us. I am committed to ensuring that your privacy is protected when personal information about you is provided to us.
Please read this Privacy Policy carefully as it explains:
- The types of personal information which we hold
- The purpose for which we hold personal information
- How we use the personal information which we hold
- For how long we hold personal information
- The procedures we have in place to protect your privacy
By using this website, you are accepting the terms of this Privacy Policy. Of you do not agree to this Privacy Policy, you should cease using this website immediately. If we change our Privacy Policy, we will post the new one on this website. This Privacy Policy was last updated on 29th March 2018.
What personal information do we hold?
We hold the following information:
- information which you voluntarily provide to us, via this website or otherwise (for example, your name, postal address, e-mail address, telephone numbers)
- information about products and services ordered including previous orders
- information about your use of this website
- Information provided by you in any correspondence, email, web form, social media message or telephone call
Payments are made through a secure, encrypted payment gateway and we do not hold any bank or credit card details for you.
Security of Data
Our website uses SSL secure encryption which uses SHA-2 256-bit encryption and 2018-bit signing algorithm to encrypt the information you send to us. This ensures that any messages or transactional data can be submitted to our website with confidence and without the risk that your details could be stolen.
What purpose do we hold and use personal information?
When you purchase from us we hold information about the products you have purchased and information you have provided to us such as name, email address and address.
This information may be used for:
- Our own administrative, marketing and product development purposes.
- We may contact you by email or post with special offers and product updates that are relevant to the products you have already purchased.
- Reply to a ‘contact me’ web form when you have contacted us with a specific query
- Followed up on incoming requests (customer service, emails, chats, phone calls)
- Notify you of any problems or disruptions with your order or our service
- Send delivery details to our third party print partner who is responsible for the delivery of your order
If you not wish to receive marketing communications you can unsubscribe to any marketing emails by clicking the unsubscribe button at the bottom of the email, or you can contact us at hello@alisonclynes.co.uk and ask to not be sent future marketing information and / or to have your personal information removed from our records.
How long do we keep your personal data?
We store personal information for as long as we find it necessary to fulfil the purpose for which the personal data was collected. This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data we have collected in no longer required, we will delete it in a secure manner.
Your personal data will never be passed onto third party companies or organisations (other than our print partners), nor transmitted in an unsecure manner.
Your right to your personal data
You have the right to:
- Request a copy of your personal data that Alison Clynes Artist holds about you.
- Request that we correct your personal data if inaccurate or out of date
- Request your personal information is deleted
At any time you have the right to withdraw your consent to e-marketing by using the unsubscribe link at the bottom of any of our marketing emails.
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Cookie Policy
What are cookies?
A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Pinterest, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact me by email at hello@alisonclynes.co.uk